Work Management

CRM, Report Issues, 311, Code Enforcement & More…

Easy to deploy, highly customizable and always being upgraded.  Civic help’s local government agencies and organization better manage their day-to-day business functions while streamlining and automating processes.

Civic’s products extend automation to the field with the MyStaff App engaging your employees and allowing them to perform their jobs more efficiently.  Couple that with our convenient Citizen facing Web and Mobile Apps we bring services to the citizen 24 hours a day, 7 days a week, 365 days a year.

Features & Benefits

Automate Workflow

Streamline request assignments to departments and staff members with automated routing and notifications, maximizing your efficiency.

Real-Time Notifications

Staff is updated immediately when an issue is reported. They will receive a push notification if using the MyStaff app, as well as have an email sent to them.

100% Customizable

Everything in the CRM is completely configurable.  From the color scheme and icons to the issues, the sub-types and the auto-response text shared with the citizen when an issue is submitted.

Website Plugins

Embed a responsively designed iframe into your city website that enables residents to submit requests seamlessly from your city website.

Citizen App

Engages citizens to report issues and receive updates, all from their mobile devices. Learn more about our “Best of Breed” mobile app.

Staff App

Staff can receive, assign, manage and resolve issues from their mobile device. Other features include chat, reminders, issue reporting and more.

Analytics

View a real-time snapshot of your city’s most important metrics.  Exportable reports, heat maps and custom reporting ensure your team has the most accurate information possible.

Third Party Integration

We play well with others. We integrate with all the major CRM providers and in some instances, integrate with multiple in one app.  Your citizens should have a seamless experience regardless of where the issue is being routed.

Two-Way Communication

Staff and citizens can communicate with each other through the MyReports section of the app. Ensuring staff has accurate information and the citizens are engaged, receiving the highest level of customer service possible.

GIS

Leverage the city’s GIS layers to ensure issues reported are inside city boundaries or manage routing and workflow based on issue location.

Implementation

Turnkey SaaS platform makes configuring and launching your CRM a breeze. We can have you up and running in less than 30 days.

Engage Citizens

Put Public Works in the palm of your citizen’s hands and connect on a more meaningful level. Users will be engaged from the point they submit an issue until it is resolved with status updated and two-way communication functionality.

Contact Us

To find out more about our product, to receive access to our automated

demo or to request a live demo, submit the form below.

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