Future‐focused Friendly Environment
As America’s Rose Capital, the City of Tyler, Texas lives up to its impressive nomination. The bustling city is home to over 99,0001 residents. The city welcomes thousands of tourists to its annual Texas Rose Festival and many other magnificent events year‐round. The colorful city of Tyler is also considered to be the advanced manufacturing, health‐care and retail center of East Texas and is proud to be Texas’s first Certified Retirement City.
Noting the rising trend2 in mobile phone usage, Tyler felt the growing demand for “processing‐on‐the‐ go.” It saw a need to develop its own city app that would provide users access to information on the spot.
Tyler took the best features from other municipality apps and followed suit. As development began, Tyler envisioned new ideas and was later introduced to the flexibility and vast customization capabilities of the MyCity App powered by MyCivic Apps.
Tyler and MyCivic Apps set out to create an app that would showcase new features serving the needs of its residents and visitors as well as help to streamline processes within the city. The requirement to integrate their existing 3‐1‐1 online reporting using Superion’s product Naviline3 as well as expanding the list of issue types onto the MyCivic Apps Request Management system has created the need for parallel processing.
What started out as drawing inspiration from existing city apps has become a momentous undertaking – a mission to design and develop an app that would echo the brilliance of the city it serves.
Through the relentless dedication of Tyler’s Information Technology team, headed by CIO Benny Yazdanpanahi, and the MyCivic Apps Team, the city app, MyTyler, has advanced into a powerful tool for the residents, visitors, and for the city.
MyTyler has proven to be a city app with unparalleled features, as shown here in this local news report4: