The City of Tyler, Texas has been awarded the Management Innovations Award at the 2018 Texas Municipal Excellence Awards, for their MyTyler Mobile App, powered by MyCivic.
Originally published on the Texas Municipal League website:
Tyler (Management Innovations)
To increase transparency and provide easy access to interactive communication between the government and citizens, the City of Tyler launched the MyTyler app for phones and tablets. The app incorporates direct communication, social media, mobile applications, civic events, and other traditional internet content into a one-stop shop for citizen requests and city information. When citizens report issues, they receive push notifications of the resolution status. The app also supports expedited access to the directory information for each department and alerts about City news, events, and other places near a user’s geographic location. Since the launch last year, the MyTyler app has been downloaded more than 2,700 times and is used by 1,700 citizens regularly.
Click here to watch the award presentation video: https://www.youtube.com/watch?v=7RtJaDb4sXY&feature=youtu.be
