The way mobility needs to work for governments is twofold. There are the employees and the citizens. Government -like every business sector- has an increasingly mobile workforce. Smartphones and tablets allow for constant connectivity and enhance government productivity and employee performance. Because the new workforce is being taken over by “digital natives,” the tools necessary to enable staff to work as they would expect to in this age of evolving technology, will be essential in the quest to recruit and retain the innovators.
The demand of the ease, efficiency and readily available information that mobility provides is just as loud from citizens. They want a seamless, one-stop-shop experience. Citizen-oriented apps increase engagement by delivering user-friendly services via the citizen’s preferred device. Staff-oriented apps on mobile devices allow for employees to schedule, track, and manage jobs and communicate with co-workers from anywhere, being constantly informed, updated and connected. Business-oriented apps allow for a great deal of customer self-service that reduces the amount of time and bureaucracy the business spends on paperwork and issues while removing a good deal of the administrative burden.
Governments considering employing digital software to provide mobile services to employees and citizens can be assured that rather than generating digital exclusion, providing services designed to be accessed from a smartphone drives inclusion and they can count on a return on their investment. Why? Because this is the only device that many people use today.